REFUND AND RETURNS POLICY

Thank you for choosing our products! We’re committed to ensuring you’re satisfied with your purchase. Below is our refund policy to help you understand the specific return and refund procedures and conditions:

1. Return Policy
   If you’re not satisfied with your purchase, you may return it within 30 days of receipt. To ensure a smooth return, please follow the steps below:

Items must be unused and include all original packaging and tags.
Please ensure that the item is returned in perfect condition so that we can process your refund.

2. Refund Request Process
   To request a refund, please follow the steps below:

Contacting Customer Service: Please contact our Customer Service team by email or phone, stating your refund request and providing your order number and reason for return.

Obtaining a Return Authorization: Our Customer Service team will provide you with a Return Authorization number and return address. Please ensure you include this number in the package so we can quickly process your return.

Returning an Item: Please securely package and ship the item to the address provided. We recommend using a tracked shipping method to ensure we receive your return.

3. Refund Processing
   Once we receive the returned item and confirm it meets our return policy, the refund will be processed within 5-7 business days. Refunds will be issued to your original payment method. Please note that bank processing may require additional time.
4. Special Circumstances
   Damaged or Defective Items: If the item you received is damaged or defective, please contact our Customer Service team immediately. We will provide a replacement or a full refund.
   Promotional or Discounted Items: Certain promotional or discounted items are also subject to our return policy, but please note that some items may not be eligible for refunds. Please verify this before purchasing.
5. Refund Fees
   Shipping costs are generally non-refundable unless the item is defective. If you choose a shipping method other than our standard delivery method, the additional shipping costs will be your responsibility.

Thank you for your understanding and support! If you have any questions about our refund policy, please feel free to contact us and we will be happy to assist you.