FAQ
- How do I place an order?
To place an order, browse our products, select the items you like, choose the size and quantity, and click “Add to Cart.” Once you’ve finished shopping, click the shopping cart icon, follow the prompts to check out, and enter your shipping and payment information. - What are your payment methods?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All transaction information is encrypted. - Can I change or cancel my order?
Once an order has been processed, it cannot generally be changed or canceled. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee it. - How do I track my order?
After placing an order, you will receive a confirmation email with your order details and a tracking link. You can use this link to check the shipping status of your order in real time. - What is our return and exchange policy?
If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receipt. Items must be in unused condition and include all original packaging and tags. Please state the reason in your return request so we can improve our service. - When can I expect to receive my order?
Shipping time depends on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days. If you require a faster shipping option, please select expedited shipping during checkout.
- How can I contact customer service?
If you have any questions or need assistance, please contact us via the following methods:
Email: sandrapuehl@nordvia-style.com
Phone: +1 (425) 477-6212
We will respond to your inquiries as soon as possible. Thank you for your patience and understanding!
- Can I register an account on our website?
Yes, you can register an account on our website. Registering an account will make it easier for you to place orders, view your order history, and manage your personal information.
If you have any further questions, please feel free to contact us. We are always here to help!